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Find answers to common questions about fundraising, donations, campaigns and using HopeFund.
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Explore answers to the questions people ask most often about HopeFund.
Everything you need to know.
Whether you're starting a fundraiser, making a donation or simply learning more about HopeFund, you'll find useful answers here.
We've organized the most common questions into simple categories so you can quickly find the information you're looking for.
How does fundraising on HopeFund work?
Create your fundraiser, tell your story, set your fundraising goal and share your campaign with people who may want to support you.
Supporters can discover your campaign and contribute toward your goal. You can keep your community informed by sharing updates throughout your fundraising journey.
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Browse questions by topic or explore the complete list below.
Starting a fundraiser
How do I start a fundraiser? +
Start by creating your fundraiser, choosing a clear title, explaining your story and setting a fundraising goal. Once your campaign is ready, you can share it with your community and potential supporters.
What should I include in my fundraiser story? +
Explain what happened, why you're raising funds, what the money will be used for and why support would make a difference. Keeping your story clear, honest and easy to understand can help people connect with your campaign.
How should I choose my fundraising goal? +
Consider the actual expenses or needs your fundraiser is intended to cover. A realistic goal gives supporters a clear understanding of what you're trying to accomplish.
Can I update my fundraiser after publishing it? +
Yes. Keeping your fundraiser updated can help supporters understand how your campaign is progressing and what their support is helping you accomplish.
Supporting a fundraiser
How do I donate to a fundraiser? +
Find a fundraiser you would like to support, review its story and choose the option to make a donation. Follow the checkout instructions to complete your contribution.
Do I need an account to make a donation? +
The available donation options and account requirements will be shown during the donation process.
Can I share a fundraiser without donating? +
Absolutely. Sharing a fundraiser with friends, family or your community can help the campaign reach people who may be able to contribute.
Where can I find my donation information? +
Your donation information and available receipts can be accessed through the relevant account or donation confirmation features provided by HopeFund.
Your HopeFund account
How do I create a HopeFund account? +
Select the sign-up option and provide the required information to create your account. Once registered, you can access the features available to your account.
I forgot my password. What should I do? +
Use the password reset option on the login page and follow the instructions provided to regain access to your account.
Can I update my account information? +
Account information can be managed through your account settings when the relevant profile options are available.
Managing your campaign
Can I edit my fundraiser after creating it? +
Campaign owners can use the available campaign management tools to make permitted updates to their fundraiser.
How can I keep my campaign active? +
Share meaningful updates, communicate with supporters and continue sharing your campaign with relevant people throughout your fundraising journey.
How can I share my campaign? +
You can share your campaign with your personal network, community and social connections using the sharing options available for your fundraiser.
Getting help
What if I can't find the answer I'm looking for? +
If your question isn't answered here, visit our Contact Us page to get in touch with the HopeFund support team.
How can I contact HopeFund support? +
You can contact the HopeFund team through the support options provided on our Contact Us page.
Where can I learn more about how HopeFund works? +
Visit the How It Works page for a step-by-step overview of fundraising, sharing campaigns and receiving support.
We're here to help you.
If you couldn't find the answer you were looking for, our support team can help you find the right information.
Contact Support →Your next step starts here.
Whether you're ready to start a fundraiser or looking for a campaign to support, HopeFund makes it easier to take action.